How this privacy policy applies

Effective date: July 31, 2026. Last updated: October 16, 2026.

1. Who We Are

GoldNepal is an online jewellery marketplace, seller directory, design reference, rate, calculator, and community hub for Nepal-focused jewellery discovery. The website helps visitors compare information, view seller or store profiles, and send inquiries to jewellery businesses. GoldNepal is a lead-generation and information platform. GoldNepal is not the seller of listed jewellery, does not operate checkout for third-party transactions, does not act as an escrow service, and is not responsible for transactions completed directly between buyers and sellers.

2. Scope of This Privacy Policy

This Privacy Policy applies to GoldNepal pages, forms, signup flows, seller registration flows, directory listings, jewellery listing pages, calculators, design library pages, inquiry links, analytics, social tools, and related communications. It also applies when GoldNepal references publicly available seller or jewellery information for discovery and lead routing.

3. Information We Collect

We may collect information you provide directly, including name, email address, phone number, business name, website, location, seller profile details, product or jewellery listing details, inquiry messages, account registration details, subscription plan details, support requests, correction requests, and deletion requests.

We may collect technical and usage information, including IP address, device and browser information, referring URLs, pages viewed, search terms used on the site, approximate location derived from browser permission or IP, cookies, session identifiers, form submission metadata, security logs, and analytics events.

If you register as a seller or submit a business for listing, we may collect business contact information, social media links, logo or brand images, product/catalog details, store website references, address, district, country, and contact channels such as WhatsApp, Viber, phone, and email.

4. Public Store and Jewellery Reference Data

To start the marketplace and directory, GoldNepal may manually research publicly available business pages, public websites, public social profiles, catalog pages, store descriptions, contact details, product references, images, titles, prices, and URLs, or may receive those details from sellers or their representatives. We use this information to create searchable references, help buyers find relevant jewellery stores, and route inquiries to the respective source site or seller contact channel.

Where we reference a third-party store, brand, website, social profile, product, design, or public listing, ownership remains with the respective owner. GoldNepal does not claim ownership of third-party trademarks, business names, logos, product designs, catalog images, descriptions, or store content. References are used for identification, comparison, discovery, and lead routing. Store owners can request correction, attribution changes, image replacement, link updates, or removal by contacting GoldNepal.

5. How We Use Information

We use information to operate the website, publish and maintain seller profiles, show jewellery listings, process account and seller signup, send or route inquiries, provide support, improve search and filters, prevent spam or misuse, keep security logs, analyze performance, improve SEO and content relevance, personalize rate and currency tools, and comply with legal or platform requirements.

We may also use aggregated or de-identified information to understand search demand, popular jewellery categories, country-level diaspora interest, rate-page usage, directory demand, and marketplace performance.

6. Inquiry Sharing With Sellers

When you click a seller website, email, phone, WhatsApp, Viber, social link, or inquiry button, you may be transferred to the seller's own site or communication channel. If you submit an inquiry through GoldNepal, we may share the details needed for that inquiry with the relevant seller, store, channel partner, or site administrator so they can respond. The seller may process your information under its own policy once you contact them directly.

7. Cookies, Analytics, Advertising, and Social Tools

GoldNepal uses cookies and local storage to support site functions and preferences. We use Google Analytics to understand visits, page use, and interactions with our content and tools. Google services may process IP addresses, browser and device information, identifiers, referring pages, and usage events. We use the resulting reports to improve the website. Social sharing, login, and messaging services may also process information when you use those features.

Planned Google advertising

GoldNepal is preparing to use Google AdSense. When Google ads are enabled, third-party vendors, including Google, may use advertising cookies to serve ads based on your previous visits to GoldNepal or other websites, subject to the applicable privacy settings and consent requirements. Google and its partners may place or read cookies, use web beacons, or process IP addresses and other identifiers to deliver and measure ads, limit repeated ads, and help prevent abuse.

Read how Google uses information from sites and apps that use its services and Google's advertising information for details. You can manage or opt out of personalized advertising from Google through Google Ads Settings. You can also visit the Digital Advertising Alliance's opt-out page to manage participating third-party vendors' personalized advertising. These choices do not necessarily remove all advertising.

Cookie and consent choices

You can use your browser settings to block or delete cookies and manage site storage. Blocking cookies may affect some website functions. Where a consent message is displayed, use its options to review the named providers and purposes and manage the choices it offers. We will configure the required advertising consent controls before enabling Google ads for visitors in regions where consent is required.

8. Social Login and Platform Data

If GoldNepal enables Facebook, Google, or another social login or platform integration, we may receive profile details allowed by that platform and by your permission, such as name, email address, profile identifier, and profile image. We use that information for account creation, login, security, and support. We do not sell social login data.

9. User Data Deletion and Access Requests

You may request access, correction, export, restriction, deletion, or removal of personal information by contacting GoldNepal through the Contact page or by emailing [email protected] with enough detail to identify the account, inquiry, listing, or data involved. For social login or Meta/Facebook platform data, include the email address or platform account identifier used to sign in. We will review the request, verify authority where needed, and act within a reasonable period unless retention is required for security, fraud prevention, dispute handling, legal compliance, backups, or legitimate business records.

10. Listing Correction and Copyright Requests

If you are a business owner, rights holder, seller, or authorized representative and believe a GoldNepal listing uses inaccurate information, outdated contact details, unsupported references, copyrighted material, trademarked material, or content you do not want displayed, contact us with the listing URL, proof of authority, the requested correction or removal, and replacement material if applicable. GoldNepal may edit, attribute, replace, disable, or remove the listing after review.

11. How We Share Information

We may share information with sellers or store owners for inquiry response, SmartWebly/GoldNepal administrators for operations, hosting and infrastructure providers, analytics and security providers, email or notification providers, payment or subscription providers if enabled, professional advisers, law enforcement or regulators when legally required, and successors if the business is reorganized or transferred.

We do not sell personal information as a data brokerage product. We may show public business profile information on GoldNepal and seller pages because directory visibility is part of the platform.

12. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including account operation, inquiry follow-up, seller directory management, legal compliance, security, backups, dispute handling, and business records. Public listing references may remain visible until updated, removed, expired, or disabled by GoldNepal.

13. Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, and disclosure. No website, email, social message, or internet transmission can be guaranteed completely secure. Users and sellers should also protect their own accounts, devices, and communication channels.

14. International Visitors

GoldNepal serves Nepal and Nepali diaspora visitors in countries such as the United States, Australia, India, the United Kingdom, Canada, Gulf countries, and other regions. Information may be processed in Nepal or other countries where hosting, analytics, support, or service providers operate. By using the website, you understand that information may be transferred and processed outside your country of residence.

15. Children

GoldNepal is intended for general audiences and business users. It is not directed to children under the age required by applicable law. If we learn that a child provided personal information without appropriate permission, we will take reasonable steps to delete it.

16. Third-Party Websites

GoldNepal links to seller websites, social media pages, maps, messaging apps, and other third-party services. GoldNepal does not control those services and is not responsible for their privacy practices, content, payment handling, product fulfillment, or transaction terms. Review the seller's and third party's policies before sharing information or completing a transaction.

17. Changes to This Policy

We may update this Privacy Policy to reflect new features, legal requirements, platform requirements, data sources, or operational changes. The updated version will be posted on this page with a new last-updated date.

18. Contact

For privacy, user deletion, listing correction, copyright, trademark, inquiry, or support requests, contact GoldNepal through the Contact page or email [email protected].